Use cases

One agent, every service.

Each service is one partner connected to SOFA. A caller asks in plain words and Talk does the rest.

01 The services

Live

Banking and payments

A bank wallet, or the bank you already use: send money, pay bills, buy airtime, check a balance.

A caller says: "Send 5k to my brother."

Live

Commerce

Shops and dealers: prices, orders and payment in one call.

A caller says: "I want two bags of NPK."

Live

Information

Answers to everyday questions, in your own language.

A caller says: "How much is maize this week?"

Live

Agriculture

Farm inputs and trusted advice written by dealers and experts, from fertiliser use to planting time.

A caller says: "When should I put fertiliser on my maize?"

Soon

Logistics

Track parcels and book delivery and transport.

A caller says: "Where is my parcel?"

Soon

Health

Medical help, or the nearest clinic and pharmacy.

A caller says: "Nearest clinic, abeg."

Soon

Utilities

Light token, recharge, data and bills.

A caller says: "Help me buy light token."

Soon

Government

Guidance on a driver's licence, a national ID or a permit, and what you need for each.

A caller says: "How do I renew my driver's licence?"

Later

Emergency services

Help when it matters most.

A caller says: "Abeg, I need help now."

02 Three calls

Banking

Caller: Abeg, send 5k to my brother.
Talk: That is 5,000 naira to Emeka Okafor. Should I go ahead?
Caller: Beeni.
Talk: Done. 5,000 naira sent.

Agriculture

Caller: When should I put fertiliser on my maize?
Talk: Two bags of NPK for each acre at planting, then one bag of urea four to six weeks later.
Caller: Order two bags of NPK for me.
Talk: Okay. 2 bags of NPK, that is 76,000 naira. Anything else?

Health

Caller: Abeg, find me the nearest clinic.
Talk: The nearest is Grace Medical Clinic, 1.2 km from you. Should I send the address by SMS?
Caller: Yes please.
Talk: Sent. Anything else?

Services marked Live run today. The others are connected the same way.