This page shows what callers said. Phone numbers are masked to the last four digits and long numbers are hidden.
01 The last 24 hours
Calls in the last 24 hours12since the demo started, as of 17:49 Lagos
Orders placed1since the demo started, as of 17:49 Lagos
Follow-ups passed to the shop4since the demo started, as of 17:49 Lagos
Late answers called back0since the demo started, as of 17:49 Lagos
02 Who sees what
The caller
A normal phone call
The caller just talks.
The shop owner
CII Store portal
15 products and 7 pieces of written advice. Orders, stock, prices and customer questions, run by the owner.
Open the shop portal03 This build
Services oncommerce, lookupswitch with SERVICES_ENABLED
Language modelvllmNCAIR1/N-ATLaS
Number to call(not set)the front desk
04 Try it
| Scenario | What to do |
|---|---|
| Farm shop | Say: "How much is urea?", "Give me two bags of NPK", or ask "When should I apply urea on my maize?" and the shop owner's own advice is spoken. |
| Something Sofa cannot answer | Ask the shop "How should I use a sprayer on my cassava?". It is passed to the shop owner, who can write the answer up as advice in the vendor portal. |
05 Latest calls
**********0177
2026-10-09 17:26 · front desk · en · ended| Caller said | Sofa did | Sofa said | Time |
|---|---|---|---|
| (silence) | silence_prompt | Are you still there? | 5 ms |
| (silence) | silence_prompt | Are you still there? | 1447 ms |
**********3397
2026-10-09 17:25 · front desk · en| Caller said | Sofa did | Sofa said | Time |
|---|
**********3397
2026-10-09 17:25 · front desk · en · ended| Caller said | Sofa did | Sofa said | Time |
|---|
**********3397
2026-10-09 16:35 · front desk · en · order confirmed| Caller said | Sofa did | Sofa said | Time |
|---|---|---|---|
| (silence) | silence_prompt | Are you still there? | 734 ms |
| i want two bags of npk fertilizers. | item_added | Okay. 2 bags of NPK 15-15-15 Fertilizer, that's 76,000 naira. Anything else? | 7572 ms |
| have you heard about the benefits of social welfare programs? | unknown | Sorry, I didn't catch that. Could you say it again? | 4743 ms |
| yes, two bags of npap, 15mg, 15mg fertiliser. | item_added | Got it. 4 bags of NPK 15-15-15 Fertilizer, that's 152,000 naira. Anything else? | 9255 ms |
| (silence) | silence_prompt | Are you still there? | 718 ms |
| yes, that's all. | ask_address | Where should we deliver? | 2812 ms |
| (silence) | silence_prompt | Are you still there? | 705 ms |
| yes, sending to no. 24 yoruba street, epeja lagos. | readback | So that's 4 bags of NPK 15-15-15 Fertilizer. 152,000 naira in total, delivered to 24 Yoruba Street, Ipeja, Lagos. Should I place the order? | 9989 ms |
| yes, | order_confirmed | Done. I've sent the account number to this phone by SMS. Once you pay, we'll call you back to confirm. Thank you, bola. | 4054 ms |
**********3397
2026-10-09 16:31 · front desk · en · handoff| Caller said | Sofa did | Sofa said | Time |
|---|---|---|---|
| ayìn tí pàtàlà ìyá. | unknown | Sorry, I didn't catch that. Could you say it again? | 3923 ms |
| i want two bags of npk. | not_available | Sorry, we don't have npk. Anything else? | 6421 ms |
| what do you have in store? | not_available | Sorry, we don't have what do you have in store. Anything else? | 7939 ms |
| (silence) | silence_prompt | Are you still there? | 709 ms |
| yes, | unknown | Sorry, I didn't catch that. Could you say it again? | 3421 ms |
| what's your opinion? | handoff:two_unknown_turns | Sorry about that. I'll ask the owner to call you back shortly. Goodbye. | 4493 ms |
**********3397
2026-10-09 16:26 · front desk · en · ended| Caller said | Sofa did | Sofa said | Time |
|---|---|---|---|
| you have a photo-luxury? | not_available | Sorry, we don't have photo-luxury. Anything else? | 7868 ms |
| fatalizer. | unknown | Sorry, I didn't catch that. Could you say it again? | 4421 ms |
| i need npk fertilizers. | not_available | Sorry, we don't have npk fertilizers. Anything else? | 5154 ms |
| what do you have in store? | not_available | Sorry, we don't have what do you have in store. Anything else? | 6301 ms |
| bye-bye. | unknown | Sorry, I didn't catch that. Could you say it again? | 7960 ms |